At Cuban Crafters Cigars you always get the best prices on cigars, humidors and cigar accessories.
If a competitor is trying to beat our price, please let us know and we'll drop our price for you by at least 5% less than theirs. In addition, you get our Full Satisfaction Money-Back Guarantee. You must be satisfied with our products, service and prices or you get a full refund of the purchase price.
What is the Cuban Crafters' "Lowest Prices Guarantee" and how does it work?
If you find a lower price in a competitor’s printed ad, website or in-store on an identical item, just show us the lower price and Cuban Crafters Cigars will beat the price by 5% or more. Let us know of the lower price before you buy the item and we'll sell you the item for at least 5% less than their price, or within 7 days of your purchase and we will give you the difference plus 5% in store credit.
To get the Lowest Prices Guarantee, please contact one of our customer representatives via the Website's Contact Us form or by telephone 1-877-CIGAR-01.
Which items are included in the Cuban Crafters Cigars Lowest Prices Guarantee?
Almost everything we sell. The item must be identical, including brand, quantity, size, weight, condition, and warranty. The item must be in stock and available for purchase at that price from an authorized U.S. re-seller, whose authorization we reserve the right to verify.
Which items and services aren’t covered?
- Competitor’s Timed events (for example, specials that are valid only on a certain date at a store or website event)
- Competitor’s free products, buy one get one deals, bundled offers or special purchases
- Sales tax promotions
- Competitor’s Clearance or Closeout items
- Rare and Limited Edition items
- Going out of business liquidation sales
- Used or Refurbished items
- Items that require a club membership or a loyalty program for purchase
- Floor samples
- Items advertised by a Competitor below dealer cost
- Typographical errors
- Prices of items from an expired ads
Will Cuban Crafters beat a competitor’s price when combined with a free or discounted item?
Yes, if the free or discounted item is an item that we carry. If another company offers a product that comes with a free or discounted item and Cuban Crafters Cigars does not carry the free or discounted item, we will only match the price and will not take the free or discounted items into account.
Can I use coupons with Cuban Crafters Lowest Prices Guarantee?
Yes. Coupons will be applied before the Guaranteed Lowest Prices. If the Competitor's price is still lower than the price after the coupons have been applied, then the price will be adjusted to be a minimum of 5% less than the competitor's price.
Does the Cuban Crafters Lowest Prices Guarantee affect the Cuban Crafters Full Satisfaction Guarantee?
Not at all. Cuban Crafters wants you to fully enjoy your cigars. You must be fully satisfied with the products, the prices and our service, or you get a full refund of the purchase price.